​Return Policy - What can I return?

 

• Prints: may be returned within 14 days if in perfect, unused condition with all original packaging.

• Original artworks: due to their unique and high-value nature, original artworks are non-refundable unless damaged in transit. Please contact us directly if there is an issue.

• Damaged items: if your item arrives damaged, please contact AUR within 48 hours of delivery with photos of the damage, your order number, and a description of the issue. 

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How do I return an order?

 

1. Contact us at hello@noemieaur.com with your order number and reason for return.

2. Package the item securely using the original packaging.

3. Include your order number and contact info inside the package.

4. Ship to the return address we’ll provide.

5. Once we receive and inspect the item, your refund will be processed within 3–5 business days.​

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Please note:​

• If the return is approved, your refund will be issued to the original method of payment, minus the return fee​​

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Can I Change or Cancel my order? 

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If your order hasn’t been shipped yet, we may still be able to help. Please contact us at hello@noemieaur.com as soon as possible with your order number.

We do our best to prepare and ship orders as quickly as possible. Once your order has been dispatched, we are unfortunately unable to make changes.

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Questions? 

 

We’re here to help. If you have any questions regarding your return, please contact AUR at hello@noemieaur.com