​- Can I track my order? 

Yes! Once your order has been carefully packed and handed over to the shipping carrier, you will receive an email with a tracking link.
Please note that it may take up to 48 hours for the tracking to be updated and activated. If you haven’t received your tracking information after a few days, click here to contact AUR

​​​​​

Yes. Once an order has been carefully packed and handed to the shipping carrier, AUR sends an email with a tracking link. Tracking may take up to 48 hours to update and activate. If tracking information hasn’t arrived after a few days, click here to contact AUR

​

- Which delivery options do you offer?

AUR works with trusted international and local shipping partners, chosen depending on the destination and the size or type of the artwork. The preferred shipping method can be selected at checkout.

How long is delivery time?

Estimated delivery times:

    •    France: 2–4 working days

    •    Greece & Europe: 3–7 working days

    •    USA & Canada: 5–10 working days

    •    Australia & rest of the world: 7–15 working days

AUR will notify you personally in case of any unexpected delays.

​

- Where do you ship?

AUR currently ships worldwide. If a location isn’t listed at checkout, or there’s any doubt, click here to contact AUR

​

- How much does shipping cost?

Shipping costs are calculated at checkout and vary depending on location and the size or weight of the artwork. Every piece is carefully packaged in secure, protective boxes or tubes to ensure safe delivery.

Please note: all orders currently ship on a Delivery Duty Unpaid (DDU) basis.

​

- Customs & Import Duties

All international orders are shipped Delivery Duty Unpaid (DDU). Customs duties, import taxes and local handling fees are not included in the price and may be charged on delivery by the destination country’s customs office.

These charges vary by destination and order value and are the customer’s responsibility. AUR does not cover them and has no control over the amount charged. If unsure what import charges may apply, check with your local customs authority before ordering.

​

- What happens if I don’t pick up my parcel?

Every artwork is handled with care and shipped securely. If a package is returned to AUR because it wasn’t collected in time, or due to an incorrect address at checkout, the customer is responsible for the return shipping cost and the fee for resending the order. AUR will reach out directly to arrange a second delivery. A new shipment is sent only once these costs are covered.

AUR’s artworks are unique, handcrafted pieces made in limited numbers. Given this, exchanges or returns cannot be processed.

Please double-check the delivery address before confirming an order, and monitor the tracking link to ensure smooth delivery.

​

- What happens if my package arrives damaged?

Every artwork is carefully packed to arrive in perfect condition. If an order arrives damaged, click here to contact AUR within 2 days of delivery, including:

    •    Order number

    •    Photos of the package and the damaged item

    •    A short description of the issue

Once this message and documentation are received, AUR will review and process the request.

​​​​​​​